General Refund Policy
Eligibility and Timeframe
As each item is handmade and made to order, we do not accept returns or exchanges unless there is a significant issue with your order. We’ll gladly help if:
- Your item arrives damaged or defective
- You receive the wrong item
- The personalization differs from your request
Time Limit: You have 14 days from the date you receive your physical goods to request a refund.
Refund Processing
Once we receive and review your request, we will notify you whether the refund has been approved or denied. If approved, the refund will be automatically processed back to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.